Refund policy

Return & Refund Policy

We want you to love your Keter David purchase. If something isn’t right, we’re here to help.

Returns (Non-Personalized Items Only)
Eligible items that are not personalized may be returned within 14 days of delivery if they are:
• Unused and in new condition
• Returned in original packaging (when possible)

Non-Returnable Items
All personalized or custom items (including, but not limited to, name embossing or any custom text) are final sale and cannot be returned or exchanged, except in cases of a manufacturing defect or an error on our part.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at keterdavidofficial@gmail.com with:
• Your order number
• Clear photos of the item and packaging
We will arrange a replacement or refund as appropriate.

Return Shipping
Return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.

Refunds
Once your return is received and inspected, we will notify you of approval. If approved, your refund will be issued to the original payment method within 5–10 business days (bank processing times may vary).

How to Start a Return
Email keterdavidofficial@gmail.com with your order number and reason for return. We will provide return instructions.